Welcome to Guest and the City Hotel. We are in a lovely part of Brighton, perfect for your trip! Whether you're here for business or fun, we offer an amazing stay! With a guest kitchen, dining room and patio garden, we have fresh and clean facilities for your stay. Featured on ITV's 4 in a bed TV show! Book direct for best rates www.guestandthecity.info We are a few doors down from the beach, for lovely summer days and beautiful winter walks, come and enjoy Brighton!
Set within hip, trendy and fashionable area of Brighton, Guest and the City Hotel fuses together the fun, energy and vibrancy of this fabulous cosmopolitan city!
Our guest rooms have been designed with an elegant mix of modern and retro colourful styling, whilst each room is well-equipped and dressed to provide the perfect place to have fun and relax in. We also have a guest kitchen, dining room, and patio garden! Come and enjoy Brighton!
Guest rooms are equipped with 100% cotton towels, hairdryer, fan, blankets, quality linens, soap, shampoo, conditioner and tea and coffee.
| Check in: | 3:00 pm |
| Accommodation Type: | Guest house |
Upon booking, you are deemed to have read in full and accepted the following Terms and Conditions.
Please note the following house rules:
No Smoking (of any kind in the entire building)
No Drugs
No Parties
No Loud Music
No Extra Guests
No Candles or Incense
Leave it Clean.
No shoes inside
No food upstairs
No curry in bed please!
Pets by arrangement.
Be considerate of our neighbours.
If you damage the artwork or the furniture or property, contact us immediately - we have conservators on staff who can minimise or possibly repair any damage if caught quickly.
ID and proof of address may be requested before arrival in the form of a valid passport or Driving Licence and may be collected digitally or in person by a staff member.
Guests should use the booking conformation invoice email as a receipt of payment and confirmation of the booking.
1. Booking & Payment Procedure
Full payment is due in advance of occupation. Credit card details may be held on file to cover any damages or other costs. Upon receipt of payment we will send you written confirmation of your booking by email. You may extend your stay at any time, subject to availability.
All prices are in UK Pounds Sterling and are correct at the time of publication. Payment must be made in UK Pounds Sterling. Bookings using a credit/debit card must be made by, or with the consent of the cardholder. Guests must be over 18 years old to make a booking.
Bookings for stays of more than 4 weeks are invoiced in MONTHLY blocks (monthly rate). The first 4 weeks are due for payment at the time of booking. The next invoice (for the next 4 weeks) is due for payment no later than 14 days after check-in. Subsequent payments must be made every 28 days. In case of late payment, the space will be made available for general booking until payment in full is received.
Holding Deposit
We reserve the right to take a holding deposit up to £200 for any booking. This information will be normally requested and completed by email and the payment taken electronically.
Deposits are taken by way of a credit/debit card and are refunded once keys, fobs and parking passes are returned and the property is checked over for damages.
2. Cancellation Policy
All bookings are non refundable after the cut-off period. No refunds will be made for non-arrivals.
Regrettably, we have to treat any curtailment of your stay as a cancellation.
If We Cancel or Amend Your Booking
In exceptional circumstances it may be necessary to cancel or amend a booking. In the event of this, we shall make all reasonable efforts to offer a suitable alternative within our property portfolio. If we cannot offer alternative accommodation we will provide a full refund for the dates we cannot accommodate.
3. Amendments to Bookings
If The Guest Amends a Booking
If a guest wishes to amend a booking (dates of stay, accommodation required, check in/out time), the guest may be charged for any additional relevant charges occurred.
If on any occasion the guest vacates the property early, returns the keys and wishes to terminate the remainder of their stay, this must be confirmed by us in writing. We accept no liability for loss, damage or expense and there will be no reimbursement.
4.Facilities & Services
No items are to be removed from any properties or dismantled in any way. Furniture is not to be moved within the property. Artwork is not to be removed from the property or moved and must be treated with care.
In the case of damage to artwork or other items in the property, please contact us immediately and do not try to clean or make repairs yourself. The professional restoration expertise within our company will aim to minimise any lasting damage.
Services
We cannot be held responsible for failure or interruption of services within or outside of the property – this includes utilities, appliances and communications (Washing Machine, Tumble Dryer, Dishwasher, Television, Broadband, Wi-Fi, Electricity, Water, and Heating). We cannot be held responsible for inconveniences such as noise, access or supply of services caused by engineering or repair works within or in another part of the property.
If there is an interruption to any of the services, once we receive notification, we will use all reasonable efforts to rectify the issue within a reasonable period of time.
We reserve the right to add or remove any services without prior notice.
We endeavour to have each property cleaned and ready for new guests by the check in time, however on rare occasions and in the event of staff shortage there may be a delay in cleaning. In the event of this, guests will be given access to the property from the check in time and the property will be cleaned as soon as possible. No compensation will be given for this.
Broadband
Wi-Fi is available in all properties and is provided free of charge. We cannot guarantee connectivity at any given time; however we endeavour to maintain the connection. If there is a fault with the hardware provided we will give support and maintenance. If the fault is deemed to be with the guests hardware/devices, support will not be available. If the Broadband key/fob code, router or portable router is removed, taken or lost upon check out you will be charged £150 for a replacement. Where internet or broadband connectivity is available, you agree to use such services in a responsible manner and not for any illegal purpose.
Extra Beds / Children’s Equipment
Bedding is provided for any sofa beds that are in the property. Mattress protectors, sheets, duvets and pillows are all available. Often these are stored in drawers in the lounge, ottomans and drawers in the bedrooms or in a closet. Spare towels are left in the bathroom or bedrooms.
These must be booked at least 72 hours prior to arrival:
A travel cot can be provided and delivered to the property at an extra cost of £25. We cannot guarantee availability at short notice. Cot beds are only provided for infants aged 12 months and under. You must supply your own bedding, pillow and duvet for the cot.
Children’s cups, bowls, plates and cutlery are available in many of our properties. A toddler’s hire pack including: a high chair that converts to a booster chair, child’s toilet seat and bathroom step can be provided with 72 hours notice at an additional cost of £50.
Extra Linen
These must be booked at least 72 hours prior to arrival:
Extra bed linen can be provided at a cost of £25.00 per set. Extra towels can be provided at a cost of £15.00 per set. Please do not take bath towels to the beach. We offer beach towels at £50.00 for up to 6 towels.
Maid Service
A weekly or fortnightly maid service is provided for stays of 2 weeks or more. This service includes cleaning the property and refreshing the bed linen and towels. A member of staff may also visit the property every 2 to 4 weeks to check for maintenance issues and complete any repairs.
Emergency Call Outs
The emergency number is provided to give guests a direct line to a maintenance manager out of office hours. This number is only to be used for emergencies (Flood, Fire, Power Cut, Alarms). If the number is used for any non-emergency reason, including LOST KEYS we reserve the right to charge the guest a call out fee of £150.00.
Luggage & Mail Storage
We do not provide any storage facilities for luggage or personal belongings, including post or packages. We cannot under any circumstances accept any of these items. There is no mail receiving or forwarding service.
5. Number of Occupants
The number of persons permitted to occupy each apartment is limited to the number named in the listing. In some properties, extra beds or sofa beds may be provided and this may be at the charge listed.
The property cannot be re-let/sublet to any other group/party. Under no circumstances may more than the maximum number of persons specified in the property description occupy the property. We reserve the right to refuse admittance or terminate the stay in the property to the hirer and their party if they are in breach of this condition. We reserve the right to charge for offering any additional properties to accommodate additional guests.
6. Check-in, Check-out & Return of Keys
Check-in is from 3.00pm. Check-out is by 10 am.
All keys, parking, building fobs and parking permits must be returned by 10 am to the key safe. Parking permits must be left on the dining table in the property or in the nominated place named in the property.
A STANDARD FEE OF £200 WILL BE CHARGED FOR LOST, DAMAGED OR NON RETURNED PARKING PERMITS, ELECTRONIC PARKING FOBS, OR ANY PROPERTY KEYS. ADDITIONAL CHARGES MAY APPLY.
In the event of a late check-out or refusal to vacate the property by the booked check-out time, we reserve the right to remove all persons and property from the property. Additional charges may apply.
Any items left in a property past the agreed departure time are left at the owners risk – we accept no responsibility for these items and reserve the right to remove, store, sell, donate or discard them. Additional charges for removal and disposal of items will apply.
7. Damages to Apartment & Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking. In the event of damages to the property these card details will be used to charge the appropriate fines. We reserve the right to deduct from the relevant credit/debit card, without further notice, all amounts chargeable under these conditions.
We reserve the right to Charge £150 to £500 (in addition to the general cleaning charges) for specialist cleaning to a property, artwork and/or its contents or IF WE BELIEVE SMOKING (including e-cigarettes and other devices or substances) HAS TAKEN PLACE IN THE PROPERTY. Damages to the apartment or contents must be paid in full by you.
Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from our negligence or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us or any liability that cannot by law be excluded.
Subject to the above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.
If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your businesses, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as or on behalf of a business or business employee, our total liability in contract, (Including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking.
We shall not be liable for any failure or delay in performance of our obligations which results directly or Indirectly from any cause or circumstance which is beyond our reasonable control, including (but not exclusively) act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent),
fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), alarms, renovations undertaken at the property, strikes, lockouts or boycotts, embargo, blockade.
Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the lower of (I) GBP £500; and (ii) the value of the booking made with us.
8. Liability
We cannot be held responsible for any theft and/or damage of your personal belongings during your stay in any property booked. We cannot accept liability for any loss, damage or additional expense where the booking needs to be altered or cancelled or we are unable to perform our contractual obligations as a result of events of ‘force majeure’.
In these Booking Conditions ‘force majeure’ means any event which could not have been reasonably foreseen, or the consequences could not have been reasonably avoided, by us or the suppliers of the relevant services in question, even with the exercise of all due care. Such events may include war or threat of war, civil strife, terrorist activity, Industrial dispute, natural or man-made disaster, fire, adverse weather conditions and all similar events outside our or the relevant suppliers’ control. Nothing in these terms and conditions shall affect your statutory rights if you are a consumer.
9. Law & Jurisdiction
These conditions and terms of contract and all matters arising there from are subject to the Law of England and Wales and in the event of dispute; the client will be subject to the Exclusive jurisdiction of the courts of England and Wales.
10. Termination.
We have the right to terminate a booking at any time on the grounds of PARTYING, additional unauthorised guests, NOISE, playing loud music, General Nuisance Behaviour, SMOKING (of any type or substance), use of illegal DRUGS, bringing ANIMALS into the property (unless agreed in writing at the time of booking), Abusive behaviour to staff or other guests, mistreatment of the apartment, non-payment or criminal activity on the part of those occupying the apartment or their guests.
We reserve the right to maintain noise and smoking monitors inside the property and monitoring equipment and CCTV on the premises. We shall be entitled to charge the Principal Guest the sum of up to £500 (five hundred pounds) by way of Liability to cover the additional costs of dealing with any disturbance. You will be asked to vacate the Property immediately and no refunds will be given.
In such circumstances, we are not obliged to provide or locate alternative accommodation. The period of notice is at our discretion and may include immediate removal from the property. Cleaning charges, holding deposit charges and call-out charges apply. There will be no refund for any remaining part of your booking or stay.
11. Injury or Loss
We cannot be held responsible for any personal injury to any guests while in one of our properties. Nor can we be held responsible for loss or damage to personal effects howsoever arising at the property. Neither we, nor our representatives, can be held responsible for any circumstances beyond our control including, but not limited to, mechanical breakdown, illness or failure of any public service supply.
12. Rights of Access
Our representatives or our subcontractors have the right of access to the property at any time, with due regard to the convenience of the hirer, for the purpose of inspection of the property and to carry out any essential repair or maintenance work. We and our staff and representatives will always knock and announce themselves before accessing the Property.
13. Pets
Regrettably no pets of any kind are permitted under any circumstances in many of our properties. The client is liable for any infringement of this rule. Our staff and management have the right to terminate your stay, if they deem such behaviour has occurred. In the event of such a breach, no refund will be made if such behaviour is deemed to have occurred. A surcharge of £150 will be made if evidence of pets is discovered in these properties. Additional cleaning charges may apply.
In certain properties, pets and animals may be allowed to stay where conditions and additional fees are agreed in advance, in writing, upon booking. In case of damage or disturbance, we have the right to terminate your stay and no refund will be made. Additional cleaning charges may apply.
14. Complaints
We do not expect and certainly do not want dissatisfied customers, but in the event that You are not entirely satisfied with the service offered, you should notify any complaint to our office within 24 hours after arrival by phone and email. We will take all reasonable steps to settle the problem. We shall not have any liability for any complaint submitted after the completion of the rental period. Please refer to our website for our full complaints procedure.
15. Interest
Interest on overdue invoices shall accrue from the date when payment becomes due. From day to day, until the date of payment, at a rate of 4% above Barclays base rate In force at the time and shall accrue at such a rate after, as well as before any judgement.
16. Security of Tenure
All properties are occupied as serviced accommodation and on this basis no rights of tenancy are created. They are exempt from security of tenure under the Rent Act. We reserve the right to access the property and or terminate your stay at any time without prior notice if we deem necessary.
17. Hen/stag & Group Bookings
We do not knowingly accept bookings of this nature. Group bookings will be required to give a reason for their stay. If the booking is allowed and guests are found to be holding parties of any kind, you will be evicted immediately with no refunds due & a fee of £500 will be charged plus any relevant cleaning charges.
18. Property Specification
Reasonable care has been taken that all published content is correct and is subject to amendment at any time without notice. All content is published in good faith. We do not warrant that the content of our website (and/or other means of promotion or advertising) accurately or completely describes any of the properties. Our web site may link to other web sites and we are not responsible for the data policies, content or security of these online sites.
Properties are individual and vary in style, size and layouts so furnishing details are not uniformly standard. Although accommodation and location are confirmed in advance, the exact property cannot be guaranteed prior to arrival and can be subject to change at any time.
19. Discount/Promotional Codes
All promotional codes promoted and distributed via web/email/print/phone are subject to change/expiry/refusal at any time. We reserve the right to change/refuse the details of promotions without notice. All valid promotions/discounts are added to the order before payment when booking; this allows clients to see whether or not the promotion has been added to the order. We cannot apply discount/promotional codes for bookings over the phone, through other websites and agents or after the order has been placed.
20. Included As Standard
We often provide toiletries & condiments on arrival, these are complimentary and provided at our discretion and will not be replenished throughout the stay.
Any sundries or equipment such as irons, brushes, dusters, etc. removed from the cupboard will be charged at the replacement cost for each item, plus £25.00.
All items provided in the property are stock checked after every visit. Items should be left in good clean condition and any dirty dishes should be cleaned and put away.
We understand that wine glasses are delicate and easily broken. Please let us know if this happens, be careful to clean up and dispose of any glass responsibly and we will replace them free of charge.
21. Acceptance of Terms and Conditions / Contract of Hire
All bookings are subject to these terms and conditions that are deemed to have been accepted in full by the hirer and all persons in the party. Payment of deposit and/or property or booking fee also indicates acceptance of these Terms and Conditions.
You and your party must comply with any rules and regulations set by us. We recommend that you take time to familiarise yourself with the safety procedures in the building and local area, paying particular attention to fire evacuation details and security.
You and the other members of your party are responsible for payment of rental, any charges made for use of facilities, such as cleaning services and additional laundry services, and for any other fees levied by us for the use of amenities.
